Ever Outbound Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Business details such as company name, website, industry, and services offered.
• Contact information including names, email addresses, and phone numbers.
• Billing and transaction information.
• Account credentials and authentication data.
• Information collected automatically, including usage data such as page views, interactions, and time spent using our Services; device and technical data including IP address, browser type, and operating system; and marketing engagement data such as email opens, replies, and link interactions.
• Information obtained from third-party sources, including publicly available business or professional information; CRM, email, and analytics integrations; and social media platforms used for outreach (e.g., LinkedIn), including publicly available profile data, message metadata, and engagement activity.

We may also collect information related to AI-driven interactions, including automated response logs and scheduling metadata generated by optional AI features.

2. How We Use Your Information

• To provide, operate, and improve our Services.
• To execute outbound campaigns and automation on behalf of Clients.
• To communicate service updates, billing notices, and support information.
• To analyze usage for performance optimization and security.
• To comply with applicable legal and regulatory obligations.

Data Processing on Behalf of Clients: Where Ever Outbound processes personal data as part of outbound campaigns executed on behalf of a Client, Ever Outbound acts as a data processor and the Client acts as the data controller. Processing is limited to documented client instructions and solely for the purpose of delivering the Services.

3. How We Share Information

• With trusted service providers that support hosting, analytics, payment processing, and communications.
• When required by law, regulation, or legal process.
• In connection with a merger, acquisition, or asset sale, subject to continued privacy safeguards.

4. Data Retention & Security

We retain personal data only for as long as necessary to provide Services, meet legal obligations, and protect against misuse or fraud.

We implement commercially reasonable security measures, including encryption, access controls, and monitoring. However, no system can be guaranteed to be 100% secure.

5. Your Rights

• Request access to or correction of personal data.
• Request deletion or restriction of processing where legally applicable.
• Opt out of non-essential communications.
• Request data portability where required by law.

6. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience.

7. Email & Privacy Law Compliance

• CAN-SPAM (U.S.): We include valid sender information and honor unsubscribe requests.
• CASL (Canada): We obtain and respect consent requirements for commercial messages.
• GDPR (EU): EU users may exercise rights including access, deletion, and data portability.

8. Third-Party Platforms & Links

Our Services may integrate with or link to third-party platforms such as LinkedIn. These platforms operate under their own privacy policies and enforcement mechanisms. Ever Outbound does not control and is not responsible for data handling, restrictions, or enforcement actions taken by third-party platforms.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on our website. Continued use of Services constitutes acceptance of the updated policy.

11. Contact Us

For questions regarding this Privacy Policy, please email us at team@everoutbound.io.

Ever Outbound Inc., 1148 Wilson Way, Canmore, Alberta, Canada, T1W 3C4.